2.0 star rating 1/30/2015
Things should go well, but God help you if you make a mistake…you’re in for talking-down-to!
My wife Diana is an excellent nanny and I was helping her correspond with ABC during a search for a better opportunity, mainly because English is her second language and like any good husband I always help her when I can. This particular employee felt that my helping my wife with articulating and writing an email was “deceptive” and “dishonest”, ironically after being honest and disclosing said information. Honestly ABC had been a positive experience, until a small bump in the road completely derailed our relationship. Trying to hash out a simple and clear miscommunication was more than likely the most condescending and infuriating telephone experience I’ve ever had. Out of nothing more than professional respect I refuse to name the ABC Nanny employee whom I had the displeasure of speaking to. Not only was I laughed at and spoken to like a child, I was also told how “bizarre” and “strange” my inquiry was when a simple and professional “I’m sorry you’re not clear on this, let’s get to the bottom of it” would have been more appropriate. Instead, we were told that “the only miscommunication here is your own” and “I am definitely sending this to our investigation department because this is very strange to me”, in a VERY accusatory and assuming tone of voice. She inappropriately, and certainly prematurely, cited the prevalence of criminal “theft of services” and in so many words said “I don’t know what you mean, so I suspect foul play here”. This very unfortunate and unprofessional conversation was handled with an “I’m right and you’re wrong” attitude, and at no point did I sense the usually courteousness that you usually find at a professional level. It got to the point where it was blatantly obvious that she was not sensitive or perceptive at all to my increasing agitation with her responses. She seemed more concerned with “coming out on top” on every talking point, and with letting me know that she’s not worried about ABC Nanny finding a “fabulous nanny for this loving family”, as if that had anything to with our discussion, kind of a “we don’t need you anyway because everyone’s gonna be happy regardless” attitude. I’m not sure what experiences have led this woman to be this way, but projecting unfounded defensiveness and the inability to soften the impact of an uncomfortable situation are glaring weaknesses that I pray don’t put anyone else through this day-ruining experience. Experience when everything was going well = 5 stars Experience with unnamed person over the course of two phone calls to resolve a miscommunication = 0 stars.
Lake Hiawatha, NJ
1.0 star rating 3/23/2015
I thought this was going to be the answer to finding a job after losing my dream job about three months before, but I was wrong.
They encouraged me to spend the last cent I had left (before dipping into my savings) on a Basic Life Support course online. I figured that was a safe investment as it would only increase my chances of finding some job in the childcare industry. As it turns out, having that information on my resume has not improved my prospects of finding a job.
Keep in mind that most employers who require CPR certification, in my experience, will cover the cost of certification. As far as I know, ABC does not.
Then, they had me drive out nearly 40 miles away to an unfamiliar area to “interview.” My appointment was at 11am, but I was still waiting after noon.
When I finally was called to commence my interview, things took a nosedive. My father had given me his credit card to use for the drug testing fee. Even though the last names matched, and I explained that my father was assisting me financially as I was unemployed, I was forbidden to use his card.
So, naturally, on top of being apprehensive about the interview, I was now stressed about the money. I had to dip into my savings account to finance this as I had already spent the last bit of money in my checking account.
That’s when I made the biggest mistake of the day: I dropped my debit card.
It doesn’t seem like more than a minor infraction- a display of nervousness perhaps- but it must have been a crime because the woman who was doing the initial screening promptly kicked me out. I couldn’t believe what she just told me, so I didn’t move. Surely she did not kick me out for dropping my card on the table.
Then, she threatened to call the police if I didn’t get out immediately.
There was absolutely no support for me when I contacted the company about it. I went from being an excellent candidate to being unqualified for any position simply because I can be a butterfingers when I get nervous.
I would not recommend this service to anybody.
Read more reviews at http://www.yelp.com/biz/abc-nanny-source-summit
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